Refund Policy

This policy covers subscriptions to ChargePanda, sold by ChargePanda.

Refunds on templates you bought from a store

If you bought a template from a store running on ChargePanda, this is not the right page. That purchase was made from the seller who runs that store, not from us — their payment account took the money and we never held it, so we cannot refund it.

Contact the seller directly, using the contact page on the store you bought from. Every store publishes its own refund policy and its own contact address. If you genuinely cannot reach a seller, write to contact[at]chargepanda.com and we will try to put you in touch — but the refund decision remains theirs.

You can try it without paying

Every store starts on the Free plan, which is permanent, requires no card, and is not a trial that expires. It exists so you can build your store, import your templates and see exactly what you are buying before you pay anything. We would much rather you used it than paid for a month you did not need.

Your first payment

If you upgrade to a paid plan and it turns out not to be right for you, write to us within 14 days of that first payment and we will refund it in full. You do not have to give a reason.

Renewals

Paid plans renew automatically, and a renewal is charged in advance for the period ahead.

If a renewal charge took you by surprise, tell us — if you have not used the service meaningfully since the charge, we will refund it. Otherwise, cancelling stops the next renewal and you keep the paid plan until the end of the period you have already paid for. We do not, as a rule, refund part-used periods.

If it was our fault

If the service was materially broken for a sustained period, or you were charged incorrectly, we will put it right — by refunding, by crediting your account, or by extending your plan, whichever makes more sense for your situation. Tell us what happened and we will not be difficult about it.

Cancelling

You can cancel a paid plan at any time from your store's billing screen. Cancelling is not a refund request and it does not delete your store: at the end of the period you have paid for, your store moves back to the Free plan and keeps working within that plan's limits.

How to ask for a refund

Email contact[at]chargepanda.com from the address on your account, and tell us which charge you mean. We aim to reply within two business days. Approved refunds go back to the original payment method, and how long they take to appear is up to your bank — usually a few working days.

Before you raise a chargeback

Please write to us first. A chargeback costs us a fee and takes weeks to resolve; an email usually takes a day, and in almost every case we can simply refund you. If you are unhappy, tell us and give us the chance to fix it.

Your legal rights

Nothing in this policy limits any rights you have under consumer law that cannot be waived by agreement. Where those rights give you more than this policy does, they apply.

Contact

ChargePanda
Last apartment street no 7 millat colony, Bahawalpur, Pakistan
contact[at]chargepanda.com