Refund Policy

This policy covers subscriptions to SellColony, the software SellColony provides to sellers.

Refunds on templates you bought from a store

If you bought a template from a store running on SellColony, this is not the right page. That purchase was made from the seller who runs that store, not from us — their payment account took the money and we never held it, so we cannot refund it.

Contact the seller directly, using the contact page on the store you bought from. Every store publishes its own refund policy and its own contact address. If you genuinely cannot reach a seller, write to support@sellcolony.com and we will try to put you in touch — but the refund decision remains theirs.

You can try it before you pay

You can build your whole store, import your templates and see exactly what you are buying before anything is charged. When you sign up we may ask for a payment card; nothing is charged that day. Your first charge is made when you make your store public, or when the free period stated at signup ends, whichever comes first — and if you cancel before then, you are not charged at all. We would much rather you cancelled than paid for a month you did not need.

Your first payment

If your plan turns out not to be right for you, write to us within 14 days of your first payment — including a first payment made automatically when a free period ended — and we will refund it in full. You do not have to give a reason.

Renewals

Paid plans renew automatically, and a renewal is charged in advance for the period ahead.

If a renewal charge took you by surprise, tell us — if you have not used the service meaningfully since the charge, we will refund it. Otherwise, cancelling stops the next renewal and you keep the paid plan until the end of the period you have already paid for. We do not, as a rule, refund part-used periods.

If it was our fault

If the service was materially broken for a sustained period, or you were charged incorrectly, we will put it right — by refunding, by crediting your account, or by extending your plan, whichever makes more sense for your situation. Tell us what happened and we will not be difficult about it.

Cancelling

You can cancel at any time from your store's billing screen. Cancelling is not a refund request and it does not delete your store: you keep your plan until the end of the period you have paid for, and after that your storefront goes private until it is paid for again. Cancelling during a free period means nothing is charged.

How to ask for a refund

Email support@sellcolony.com from the address on your account, and tell us which charge you mean. We aim to reply within two business days. Approved refunds go back to the original payment method, and how long they take to appear is up to your bank — usually a few working days. Because Paddle.com is the merchant of record for your subscription, an approved refund is issued by Paddle.com to your original payment method.

Before you raise a chargeback

Please write to us first. A chargeback costs us a fee and takes weeks to resolve; an email usually takes a day, and in almost every case we can simply refund you. If you are unhappy, tell us and give us the chance to fix it.

Your legal rights

Nothing in this policy limits any rights you have under consumer law that cannot be waived by agreement. Where those rights give you more than this policy does, they apply.

Contact

SellColony
Last apartment street no 7 millat colony, Bahawalpur, Pakistan
support@sellcolony.com